If you have not been able to use your lift pass for one or more days, for whatever reason, then you need to contact the ski lift company on location yourself if there is a restitution. It is not possible to organize this after your holiday. We recommend that you contact your travel insurance, if you have subscribed to one. The insurance company can notify you of what is required in this case.
It is important that the lift pass is on the invoice and that you have sufficient proof (medical certificate, or other) that you cannot use the ski pass anymore.
If you need further assistance, contact a Sunweb representative. After this chat you get the question ‘Could you find the answer you are looking for?’. If you select ‘no’ you have the option to chat with a guide. Select this option to speak with the Sunweb guide so they can help you.
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