We advise you to contact or visit the local authorities to file a complaint. If necessary, they will refer you to a doctor for an examination. You should also contact your travel insurance provider.
Please inform a Sunweb representative that you have been in touch with the authorities regarding your case. This way, we can stay up to date on your situation and determine how we may assist you, if possible, within our means.
You can find our contact information in the Sunweb App or in the welcome message you received via WhatsApp or SMS.
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