We recommend that you contact your travel insurance. They must be informed of the circumstance and can notify you of what they require in your case.
We advise that you contact or go to the local authorities to file a complaint.
Please inform a Sunweb representative that you have been robbed and circumstances.
Contact information can be found in the Sunweb App or in the welcome message you have received via WhatsApp or SMS.
This way, we are up to date concerning your situation and see where we can help you if it is possible within our reach.
Please keep in mind that a police complaint can be expensive, as can hiring a translator. Keep all your receipts. It is up to the insurance company to decide if you get these costs back.
Block your bank and/or credit cards.
If you also lost your ID or passport, you must alert the police as you will need it for traveling back home.
If you have a non-Schengen flight, you need to go to the embassy to obtain a temporary travel ID.
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